Transportation Policy

Core Commitment

I. Scope of Application and Fulfillment Model Description

1. Global Delivery Coverage

• North American Market: United States (including Alaska, Hawaii, and other overseas territories), Canada, etc. Supporting fast delivery from local overseas warehouses (Note: If the overseas warehouse has inventory, the order will be shipped from the local overseas warehouse first);
• European Market: 27 EU countries, United Kingdom, Russia, Turkey, etc. Supporting fast delivery from local overseas warehouses (Note: If the overseas warehouse has inventory, the order will be shipped from the local overseas warehouse first);
• Emerging Markets: Southeast Asia (Singapore/Malaysia/Thailand), Middle East (United Arab Emirates/Saudi Arabia), South America (Brazil/Chile), etc. Providing dedicated line customs clearance solutions (Note: If the overseas warehouse has inventory, the order will be shipped from the local overseas warehouse first);

2. Three Fulfillment Models (Adapting to Different Order Scenarios)

II. Trade Terms and Order Type Adaptation Rules

III. Transportation Methods and Timeliness

IV. Freight Calculation and Free Shipping Rules

1. Basic Billing Standards

• Billing Basis: Calculated based on the maximum value of “weight” or “volume” (Dense Cargo: Weight > Volumetric Weight; Bulky Cargo: Volumetric Weight > Weight). Volumetric weight calculation formula: Length (cm) × Width (cm) × Height (cm) ÷ 5000;
• Cost Composition: Basic freight + fuel surcharge + remote area surcharge (if applicable) + special part surcharge (if applicable);
• Currency Unit: Freight for all international orders is settled in US Dollars (USD). The cost is synchronized with the logistics provider’s quotation in real-time, and the amount displayed on the settlement page is the final cost.

2. Free Shipping Rules

• Scope of Application: Only applicable to parts clearly marked “Free Shipping” on the product detail page, or orders confirmed as free shipping after communication with us.
• Excluded Costs: Free shipping only covers basic freight, excluding remote area surcharges, surcharges for special parts (overweight/oversize/dangerous goods), duties, and import customs clearance costs (unless otherwise confirmed by communication with us);
• Cancellation Rules: If an order includes free shipping products and partial returns later result in the order amount failing to meet the free shipping threshold, the originally waived freight amount will be deducted when processing the refund (unless otherwise confirmed by communication with us).

3. Surcharges for Special Parts

V. Packaging and Protection Standards

1. Applicable Scenarios: Brand customer promotion needs (e.g., printing brand logos on outer packaging), gift-grade part packaging (e.g., custom gift boxes), exclusive logos for corporate bulk purchases (e.g., printing company names/order numbers), etc. Customers must note “Custom Packaging Requirement” when placing the order.
2. Customization Requirements: Customers must provide logo design files (in AI/PSD/PNG format with resolution ≥ 300dpi) and packaging material/process specifications (e.g., whether gold stamping or film coating is required) 7 working days in advance. We will provide design renderings for confirmation before production.
3. Cost Description: Basic customization (only logo printing, no special materials) is subject to a corresponding per-unit service fee; complex customization (including special materials and irregular packaging) is calculated based on actual costs, with a quotation provided in advance and included in the total order amount after confirmation.
4. Design Specifications: Logo printing must comply with the compliance requirements of the destination country/region (e.g., prohibiting infringing patterns, reserving positions for warning signs on dangerous goods packaging). We will assist in reviewing the transportation compliance of the design plan to avoid customs clearance delays due to design issues.

VI. Customs Clearance and Tariff Policies

1. Division of Customs Clearance Responsibilities

• Export Customs Clearance: Undertaken by us, providing a full set of compliant documents (commercial invoice, packing list, certificate of origin, product certification documents such as ECE/DOT/SAE, dangerous goods declaration form if applicable);
• Import Customs Clearance:
  • FOB/EXW Terms: Fully responsible by customers, who must prepare import licenses, customs clearance authorizations, IOR (Importer of Record), and other documents in advance;
  • CIF/DAP Terms: We assist in providing customs clearance materials; customers are responsible for the core customs clearance process and document submission;
  • DDP Terms: We are responsible for the entire customs clearance process; customers only need to cooperate in providing receiving information and necessary documents (e.g., personal ID card/corporate business license).
   
• Customer-Designated Freight Forwarder: We cooperate in providing a full set of customs declaration documents; the customs clearance process is negotiated between the customer and the freight forwarder, and we provide necessary assistance (e.g., supplementary cargo information).

2. Undertaking of Tariffs and Taxes

• FOB/EXW: Fully borne by customers, with the specific amount subject to verification by the destination customs;
• CIF/DAP: Borne by customers; we can provide tax estimation services (with an error of ±10%);
• DDP: Borne by us; taxes and fees are calculated in advance and included in the total order amount. If the difference between the actual tax and the estimated tax exceeds 10%, the overpayment will be refunded or the deficiency will be supplemented (based on the customs tax payment certificate).

3. Customs Clearance Risk Avoidance and Compliance Reminders

• Declaration Specifications: Truthfully fill in the cargo value and name; under-declaration or misdeclaration is prohibited (which may lead to customs detention, fines, or destruction, with responsibilities borne by the declarer);
• Product Certification: Auto parts imports must comply with the national standards of the destination (e.g., ECE for the EU, DOT for the US, INMETRO for Brazil). Products without certification may be detained by customs; please confirm local regulations before placing an order;
• Tariff Reduction and Exemption: Eligible orders can be provided with certificates of origin (e.g., USMCA, CEPA, RCEP) to help customers enjoy tariff reduction and exemption policies. Please inform us 7 working days in advance to apply;
• Handling of Customs Clearance Delays: Delays caused by missing customer documents or incorrect information shall be the responsibility of the customer, who shall bear the resulting port detention fees/declaration delay fees; delays caused by our document issues shall be borne by us, and we will accelerate the resolution.

VII. Logistics Tracking and Transportation Insurance

1. Full-Process Logistics Tracking Service

• Tracking Number Push: Within 24 hours after the order is shipped from the warehouse, the logistics tracking number and query link will be sent to the customer via email (supporting queries on the official website order center, carrier’s official website, 17Track, and other third-party platforms);
• Node Reminders: Automatic notifications are sent for key nodes (warehouse shipment, departure, arrival at port, completion of customs clearance, in delivery, signed for), allowing customers to grasp the cargo dynamics in real-time; (Not applicable to some transportation modes, such as some remote areas where full-process tracking is not available);
• Order-Specific Services: GPS positioning services are provided for sea/railway orders, with cargo dynamic reports sent twice a week; a dedicated customer service is assigned for real-time response to query needs.

2. Transportation Insurance Plans (Risk Undertaking)

VIII. Handling of Special Circumstances (Delay/Damage/Loss/Order Cancellation)

1. Handling of Transportation Delays

• Force Majeure Delays (Weather/War/Customs Inspection/Port Congestion): Notify customers via email/SMS immediately, providing a delay explanation and the latest estimated delivery time;
• Delays Due to Our/Carrier’s Responsibility (e.g., missed shipment, wrong shipment, prolonged stay during transportation): If the delay exceeds 30 working days, customers can choose: ① 50% freight reduction; ② Free upgrade of transportation method (e.g., air freight upgraded to international express); ③ Cancel the order for a full refund (we bear the incurred freight);
• Delays by Customer-Designated Freight Forwarders: Handled through negotiation between the customer and the freight forwarder; we provide supporting documents such as warehouse shipment certificates and cargo handover records to assist with rights protection.

2. Handling of Cargo Damage/Loss

• Damage/Loss Discovered Before Signing for Receipt: Customers must inspect the goods on-site upon receipt, take photos for evidence (including goods, packaging, and logistics waybill), and contact customer service within 24 hours. After verification, customers can choose: ① Full refund; ② Replacement; ③ Compensatory payment at a discounted price (amount determined through negotiation);
• Damage Discovered After Signing for Receipt: Customers must contact customer service within 72 hours and provide complete supporting documents (logistics waybill, damage photos, packaging photos, part inspection report if applicable). We assist in coordinating with the insurance company for claims, with the claim amount subject to the insurance plan agreement;
• Damage/Loss of Goods by Customer-Designated Freight Forwarders: Issues arising after the goods are handed over to the freight forwarder shall be settled through negotiation between the customer and the freight forwarder; we provide necessary information such as packaging certificates and warehouse shipment records.

3. Order Cancellation and Address Change

• Order Cancellation:
  • Cancellation Before Warehouse Shipment: A 5% handling fee of the order amount (stock preparation cost) will be deducted; for customized orders, liquidated damages and production/stock preparation costs will be deducted;
  • Cancellation After Warehouse Shipment: Orders cannot be canceled if the goods cannot be intercepted; if the goods can be intercepted, the customer shall bear the incurred freight, customs declaration fees, and packaging fees, and the remaining amount will be refunded.
   
• Address Change:
  • Change Before Warehouse Shipment: Free modification, subject to confirmation by contacting customer service;
  • Change After Warehouse Shipment: An address modification fee (subject to the carrier’s quotation) is required; if transshipment costs have been incurred, they shall be borne by the customer; address changes to remote areas/different countries may not be possible and require negotiation for order cancellation.
   

IX. Prohibited and Restricted Items for Transportation

1. Prohibited Items for Transportation

• Counterfeit and shoddy auto parts, products that infringe intellectual property rights;
• Dangerous goods without UN certification (e.g., lithium batteries without explosion-proof packaging, bulk brake fluid);
• Parts that violate the regulations of the destination country (e.g., three-way catalytic converters that do not meet emission standards, airbags without certification);
• Items subject to international embargo (military-use auto parts, prohibited items).

2. Restricted Items for Transportation

X. Logistics Partners and Service Guarantees

1. Core Logistics Partners

• International Express: DHL, FedEx, UPS, TNT, etc.;
• Cross-border Dedicated Lines: Yanwen Logistics, Yuntu Logistics, 4PX Express, etc.;
• Sea/Railway Transportation: Maersk, COSCO Shipping, official agents of China-Europe Railway Express, etc.;
• Overseas Warehouses: California/Texas warehouses in the US, North Rhine warehouse in Germany, London warehouse in the UK, Sydney warehouse in Australia.

2. Service Guarantee Commitments

• Logistics Consultation: Available from 9:00 AM to 5:00 PM on working days (English service);
• Problem Resolution: Provide solutions for transportation abnormalities (delay/damage/loss) within 24 hours and complete handling within 7 working days;
• Privacy Protection: Strictly protect customers’ receiving information and order information, and will not disclose it to third parties (except as required by laws and regulations);
• Policy Updates: This policy will be adjusted in a timely manner according to logistics costs, customs policies, and industry norms. Updated policies will be published on the website, and customers’ continued ordering will be deemed acceptance of the updated policies.